Best Five Methods to Fix “Widevine Content Decryption Module” Error

Whenever a Widevine Content Decryption Module error occurs while you open a web page consisting of a video player, then you have to fix it immediately. As one of the features in a web browser, like Chrome, Widevine Content Decryption Module helps running the video player when you open a web site. It helps you stream movies and TV series, like Westworld, online, as well as playing audio from a music streaming site, like Spotify, perfectly. Once this decryption module faces some troubles, then any video players you find online will not be able to operate.

If you use Chrome to access Netflix or Hulu, then you may want to check whether or not the video players on both respective sites can work. If the video player cannot work, then it is possible that the Widevine Content Decryption Module error is currently occurring.

The problem with this type of Chrome feature can derive from two factors. One can be that the Widevine CDM file is not updated or is missing from the browser. Additionally, you may get an error notification where the browser displays “Missing Component”. To further check it, you can search for Widevine CDM file and see if it is indeed missing. You can look under the label Widevine Content Decryption Module and see the notification stating “Component not updated” if your Chrome browser experiences problems with some sites’ video players.

Widevine Content Decryption Module

Widevine Content Decryption Module on Chrome
Widevine Content Decryption Module on Chrome

Before we get to the methods to fix the Widevine Content Decryption Module error, you must know what the module is before. As you may know from a brief overview above, Widevine Content Decryption Module works to serve the video players online. When you open a website which has a video player, the Widevine CDM will work to enable the video player to load. If this feature of service does not work or missing, then the online video player will not be able to load.

Generally known as a built-in feature for browsers, Widevine Content Decryption Module acts as a decryption module in Google Chrome as well as other browsers. With this module attached, your browser will be able to play DRM protected (digitally protected content). The files often take the form of HTML5 video and audio. As a decryption module, Widevine CDM does not come as a third-party program. In fact, comes as one with the browser, like Chrome. In any event, you must not disable or remove this module from your browser. If this module happens to be missing or removed, then your browser will not be able to play videos from famous streaming sites, like Netflix, Hulu, HBO Now, or Amazon Prime.

When a Widevine Content Decryption Module error occurs, you will need to see the root of the problem. Along with the error notification, you will see the instruction to go to “chrome://components/” in Chrome. Afterward, you can go search for Widevine CDM module and update it. If the error keeps on happening, then you must fix it immediately by performing one of the methods we have curated to fix Widevine Decryption Module error below..

Methods to Fix Widevine Content Decryption Module Error

Methods to Fix Widevine Content Decryption Module Error
Methods to Fix Widevine Content Decryption Module Error

Just like any other faulty drivers and problematic services, you can always rely on a couple of Windows tricks to fix the problem. In order to fix this, you must take a look at each one of the methods below and follow the steps. Try each one of the methods and see if it can solve your Widevine Content Decryption Module error.

Disabling Antivirus and Firewall Temporarily

Some of the problems on a Windows PC can be traced back to the Antivirus and Firewall. Since the Antivirus program updates continuously, it can cause Widevine Content Decryption Module error along the way. If you wish to enable the Widevine CDM again, then you can try to disable the Antivirus and Firewall by following the steps below.

  1. Look for the Antivirus Program icon from the system tray and right-click on it.
  2. Proceed to select the option “Disable” from the list of options presented.
  3. Afterward, you can choose the time frame for which the Antivirus will remain disabled. Fifteen to thirty minutes will likely do the work.
  4. Then, you can open the Chrome browser once more and see if the Widevine CDM error has been solved or not.
  5. Then, you can press Windows and S buttons simultaneously.
  6. Afterward, you can type “control” on the search bar and select Control Panel from the search result.
  7. Look for the section “System and Security” and open it.
  8. Find the option “Windows Firewall” and click on it.
  9. On the left window pane, you can see the toggle to turn Windows Firewall on or off.
  10. Proceed to turn off Windows Firewall. 
  11. Afterward, restart your Windows PC at once. 
  12. Try to open Google Chrome again and see if the online video player can load once more.
  13. Make sure to turn on the Windows Firewall and Antivirus again once the problem is solved.

Updating Widevine Content Decryption Module

In case an error regarding Widevine CDM occurs, you need to update the driver file first before you try any method available To do so, you can follow the steps below.

  1. Run Google Chrome from the admin account.
  2. Proceed to type chrome://components/ in the browser’s address bar.
  3. You will then be taken to the section “Components”. There, you can find the Widevine Content Decryption Module.
  4. Scroll the screen down and locate the Widevine Content Decryption Module.
  5. Look at the option attached to it titled “Check for update” and click it.
  6. The updating process will begin at once. Wait until it finishes.
  7. When the updating process finishes, you can refresh the browser’s page.
  8. If you see the word “Up-to-date” under Status of the module, then the updating method works.
  9. At last, reboot your Windows PC to save the changes. See if the online video player can load on your Chrome browser.

Modifying the Permission of Widevine CDM

Sometimes the driver file is not at fault when an error occurs. All you have to do to fix the problem is to modify some settings required in the system. In order to fix the Widevine Content Decryption Module error, you can follow the steps below.

  1. First, you must open the Run box by pressing Windows and R buttons simultaneously.
  2. Afterward, you must type %userprofile%/appdata/local/Google/Chrome/User Data and press Enter. The User Data folder will appear at once.
  3. Next, you must locate the Widevine CDM under the User Data folder.
  4. Once you find it, right-click on the Widevine CDM folder and choose Properties.
  5. Head to the Security tab afterward.
  6. Look for the section “Group or user names” and proceed to select your user account.
  7. Under the “Permissions” tab for your user account, check the box next to “Full control”.
  8. In case the box has not been checked, click on the Edit button.
  9. Proceed to uncheck the “Deny” box and check the option “Full Control” instead.
  10. Once it is done, click Apply and OK to save the modified settings.
  11. At last, restart Chrome at once. Head to the address chrome://components/ once more and check for the Widevine Content Decryption Module update.

Removing Widevine Content Decryption Module Folder

If none of the previous methods works, then you can try to remove the Widevine folder entirely from your browser. This method will not cause further errors because we have provided the Widevine CDM updating method above. After the Widevine Content Decryption Module folder is removed completely, you can update the driver file once more. In order to do so, you must follow the steps below.

  1. Head to the Widevine Content Decryption Module folder from the Run box as we previously stated above.
  2. Locate the Widevine CDM folder. 
  3. Once you find it, you can press Shift and Del buttons to permanently delete the folder.
  4. At last, you can try to update the Widevine Content Decryption Module using the method we have presented above.

Try to Reinstall Google Chrome

If your Chrome browser fails to load a video player on a streaming site, then you can try to reinstall the browser. Since this method does not need an intimate knowledge about the computer system, you can immediately perform it and see if it solves the problem.

  1. Proceed to open a Run box by pressing Windows and R buttons at the same time.
  2. Once the Run box appears, type %LOCALAPPDATA%\Google\Chrome\User Data\ and press Enter.
  3. Proceed to right-click on the default folder and choose to rename the folder. Alternatively, you can delete the folder entirely if you do not leave any important things on Chrome.
  4. If you choose to rename the folder, then you must rename it to default.old and press Enter.
  5. Afterward, press Windows and S buttons at the same time.
  6. On the search box, type “control” and choose Control Panel from the search result.
  7. Head to the section “Uninstall a program” and find Google Chrome at once.
  8. Proceed to uninstall Chrome and delete all of the data.
  9. At last, reboot your Windows PC to save the changes and install the Google Chrome browser once more.

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